Sunday, May 6, 2012

Convergent Billing

Convergent Billing

Convergent billing is the integration of all service charges onto a single customer invoice and a unified view of the customer. Assume an operator is providing different services mobile voice, fixed voice, data, IPTV, broadband, pre-paid and post-paid etc. A customer can have one or more of these services from the same operator. A typical customer would definitely like to have single invoice and single view of his account.

In Convergent billing customer receives a single bill and makes a single payment for all the services.

A truly Convergent Billing System should be able to consolidate any number and combination of products/services onto a single bill; regardless of the type of product and market segment i.e. Prepay and Post pay services. Another important parameter contributing in convergent billing is a single product and price catalogues for pre-paid as well as post-paid customers.

Benefits of Convergent Billing:

Convergent billing helps operators in achieving the following major benefits:
  • Single product and service catalogue gives better time to market and reduced cost of implementation.
  • A unified bill enables cross-service discounts, so that customers who order multiple services can receive preferential pricing.
  • Convergent billing enables multi-service packaging and pricing, whereby existing customers are enticed to add new services and new customers are attracted by innovative service bundles.
  • Centralized customer care and support for both type of customers (pre-paid and post-paid).
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