Convergent Billing

Convergent Billing Convergent billing is the integration of all service charges onto a single customer invoice and a unified view of the customer. Assume an operator is providing different services mobile voice, fixed voice, data, IPTV, broadband, pre-paid and post-paid etc. A customer can have one or more of these services from the same operator. A typical customer would definitely like to have single invoice and single view of his account. In Convergent billing customer receives a single bill and makes a single payment for all the services. A truly Convergent Billing System should be able to consolidate any number and combination of products/services onto a single bill; regardless of the type of product and market segment i.e. Prepay and Post pay services. Another important parameter contributing in convergent billing is a single product and price catalogues for pre-paid as well as post-paid customers. Benefits of Convergent Billing: Convergent billing helps operators in achieving the following major benefits: Single product and service catalogue gives better time to market and reduced cost of implementation. A unified bill enables cross-service discounts, so that customers who order multiple services can receive preferential pricing. Convergent billing enables multi-service packaging and pricing, whereby existing customers are enticed to add new services and new customers are attracted by innovative service bundles. Centralized customer care and support for both type of customers (pre-paid and post-paid). Reference:  http://en.wikipedia.org/wiki/Convergent_charging http://www.tutorialspoint.com/telecom-billing/conversent-billing.htm